IT Products International Ltd follows the highest standards in its business practice.

We work ethical and always follow the trade regulations. We can and will provide all necessary documentation when legally required such as, but not limited to original invoices, packing lists, Bill of Lading (B/L) and Certificates of Origin.

With regards to forwarding companies that are proposed by the customer or manufacturer, we only accept international accredited forwarders, meaning, we do not take risks; neither do we want to induce risk to our customers. For all COD and C&F shipments we require the customer to have an insurance umbrella policy for their incoming shipments in case we are requested to ship without insurance. For COD and C&F shipments, if the customer wants to have an inspection on the goods we deliver, we will inquire the customer to accept a prior inspection of goods at the forwarder at origin of shipping, not at arrival. Inspections will be executed by a reputable International Surveyor such as SGS

We always require our Proforma Invoice signed and send by fax or email from the authorized purchaser at customer side before we process an order. Within the coming months we will incorporate a digital signature and decision flow system within our website.

Letters of Credits must be issued to HSBC Hong Kong.

Letters of Guarantee (Standby Documentary Credits)

Some of our clients do not wish to wire funds on a daily or regular basis. For them we accept a Letter of Guarantee (Standby Documentary Credit). The issuance of such letter will allow them to place orders that can be processed and shipped the date of the order itself, or next business day.
All Standby Documentary Credits must be issued to HSBC Hong Kong. An example of a Guarantee draft can be found here.

Any inquiry for information regarding our business can be send to info@itp.hk. We will be happy to provide you any additional information.

Warranty Policy and Replacements of Defectives

All products are subject to standard manufacturers warranty. Any exception (RMA buffer stock shipment) is subject to negotiation and will be stated as such on the Pro Forma Invoice. RMA must be send back to our Hong Kong Logistics Office that will organize replacements.

The application for RMA can be mailed to rma@itp.hk or fax to +852-30158718

Shipment charges to Hong Kong are on behalf of the customer, return shipment of replacements are on behalf of IT Products International Ltd.